At Harrow Florist, we pride ourselves on being a trusted local florist serving the Harrow community, from households to businesses. Our commitment to delivering beautifully arranged, fresh flowers is at the heart of our service, and we guarantee the quality and freshness of every bouquet that leaves our store. When you choose us, you are choosing reliability, artistry, and flowers that uplift every occasion.
Your satisfaction is our top priority. Should your order arrive damaged or not as expected, we ask that you notify us as soon as possible upon receipt. Please retain the original packaging and flowers, and document any damage for swift assessment. Once notified, we will review your case promptly and prioritise replacement or resolve your issue within the shortest possible timeframe to ensure complete satisfaction with your Harrow Florist experience.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided that appropriate care instructions are followed. As a dedicated local florist, we source only the highest quality blooms, ensuring your arrangements stay vibrant and beautiful throughout their intended display life. If you believe your flowers have not met our freshness standards within this window, please contact us promptly so we can address your concerns.
We stand by our fresh flowers guarantee in Harrow. If your flowers are damaged on arrival or fail to meet our freshness commitment, you may be eligible for a replacement or a full refund. Our team will assess your claim based on provided photographs and details to ensure a fair outcome. In most cases, we prioritise a swift replacement to make sure your special occasion is not disrupted. Refunds are processed as quickly as possible, typically back to the original payment method. Our mission is to make every order with Harrow Florist a positive experience for our valued local customers.
We welcome all feedback as part of our ongoing commitment to excellence. If you have a complaint about your order or any aspect of our service, please contact us promptly with your order details and a clear description of your concerns. We take every complaint seriously, and our team will investigate the matter thoroughly with transparency and fairness. You will be kept updated throughout the process, and we aim to provide a resolution that reflects our high standards of customer care.
As a well-established Harrow florist, we have built our reputation on trust, quality, and personal service. Whether arranging a celebration, remembrance, or daily surprise, you can rely on Harrow Florist to deliver fresh, stunning flowers with a service promise that puts your satisfaction first. Thank you for choosing us and supporting a local business dedicated to brightening Harrow homes and offices.
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