These Terms & Conditions (“Terms”) set out the legal terms that apply to your use of Harrow Florist’s online store and services for flower delivery in Harrow and its surrounding areas. By placing an order with us via our website, you agree to adhere to these Terms. If you do not agree to these Terms, please refrain from using our service. Harrow Florist reserves the right to update these Terms from time to time. The latest version will always be accessible on our website and will apply to any orders placed after the date of any changes.
Harrow Florist provides online flower delivery services exclusively to customers in Harrow and nearby areas as indicated on our website. By placing an order, you warrant that you are at least 18 years old and legally capable of entering into binding contracts. These Terms apply uniformly to all customers within Harrow and surrounding postcodes where we deliver.
To purchase flowers or related products online from Harrow Florist, browse through our product selection and add your chosen items to your shopping basket. Click to proceed to checkout, where you will be prompted to provide accurate delivery details, recipient’s name, and your contact information. Please review your order details carefully before submission, as the onus is on you to ensure all information is correct.
After submitting your order, you will receive an electronic confirmation acknowledging receipt. This acknowledgement is not our legal acceptance of your order; acceptance occurs only when we confirm that your order has been dispatched or is ready for delivery. We retain the right to refuse or cancel any order where products are unavailable, payment has not been authorised, or we suspect fraudulent activity.
We strive to ensure that all flowers and products displayed are in stock and available for dispatch. However, flowers are seasonal and subject to fresh supply. In cases where a particular flower, colour, or item is unavailable, we reserve the right to substitute with similar products of equal or greater value and quality, ensuring as close a match to the original selection as possible. All photographs are for illustration purposes; actual arrangements may differ slightly.
Harrow Florist accepts payment through the methods available at checkout, which may include major credit and debit cards. Payment will be taken in full at the time your order is placed online. All prices listed include VAT where applicable and are quoted in pounds sterling (£). Delivery charges, if applicable, will be clearly displayed before you confirm your purchase.
Your credit/debit card must be authorised before we can process your order. If we do not receive such authorisation, your order will not be processed and you will be notified accordingly. We use secure third-party payment gateways to process your transactions; your payment and financial data is kept confidential and handled according to prevailing data protection laws.
We deliver flowers within Harrow and the surrounding areas as detailed on our website. It is your responsibility to ensure the recipient’s address and requested delivery date and time are accurately entered at checkout. Requests for specific delivery times will be accommodated where possible, but cannot be guaranteed except for special event orders confirmed in advance.
If the recipient is not available at the time of delivery, our courier will endeavour to leave the flowers in a secure location, with a neighbour, or follow other instructions provided during ordering. If delivery is not possible or there are access restrictions, we will attempt to contact you for further instructions. Additional delivery charges may apply if re-delivery is required.
During peak periods (such as Valentine’s Day, Mother’s Day, and Christmas), delays may occur. We recommend placing your order well in advance during busy times to avoid disappointment. Harrow Florist will not be liable for any late deliveries due to circumstances beyond our reasonable control, such as adverse weather or third-party disruptions.
If you wish to cancel or amend your order, you must contact us as soon as possible after placing your order. Cancellations will be accepted provided we have not already prepared your order for dispatch or dispatched it. If the request for cancellation or amendment is made after work has begun or the goods have left our premises, we may be unable to accommodate your request or a cancellation fee may apply.
For perishable goods, such as fresh flowers, your statutory right to cancel under the Consumer Contracts Regulations may not apply once your order has been prepared or dispatched, unless the goods are faulty or not as described. Non-perishable items may qualify for cancellation and refund as per UK consumer law, subject to their return in original condition at your expense.
We want you and your recipient to be delighted with our flowers. If your order arrives damaged, wilted, or is not as described, please inform us within 24 hours of delivery with supporting evidence (such as photographs) so we can investigate and resolve the issue. Where the fault is confirmed, we will provide a replacement or a full or partial refund as appropriate.
Refunds will be processed using the same payment method used for the original transaction. Refund timescales may vary according to your card provider. Harrow Florist is not responsible for flowers that fail to thrive due to incorrect handling by the recipient after delivery.
Harrow Florist’s liability to you in connection with any order is strictly limited to the purchase price of that order. We will not be responsible for any indirect or consequential losses such as loss of enjoyment, loss of business, or missed events, however caused. This does not limit or exclude liability for death or personal injury caused by our negligence, fraud, or any other liability which by law cannot be excluded.
We endeavour to ensure our website is accurate and up-to-date, but we cannot guarantee that all product descriptions, images, and prices are error-free. In the case of a pricing or product description error, we reserve the right to correct the mistake and, if necessary, cancel your order with a full refund.
All copyright, trademarks, and other intellectual property rights on our website and within the content supplied are the property of Harrow Florist. You may access, view, and print website content for your own personal, non-commercial use. You may not copy, modify, distribute, display, or create derivative works from the website or its content without express permission.
We process your personal information in accordance with our privacy policy and prevailing UK data protection laws. Information provided by you during the ordering process is used solely for fulfilling your order and communicating with you about your purchase, unless you opt-in for marketing communications. We do not sell or distribute your data to third parties for marketing purposes.
We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. Such events include strikes, severe weather, natural disasters, supply chain disruptions, and government restrictions.
If any part or clause of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining parts of the Terms shall remain in full force and effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of Harrow Florist’s website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, concerns, or require assistance regarding these Terms, your order, or our delivery service in Harrow and the surrounding area, please use the contact form provided on our website. We are committed to delivering a high standard of customer care and will address your query as promptly as possible.
By placing an order via our website or using any of Harrow Florist’s online flower delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. We recommend printing or saving a copy for your records.
Note: These Terms & Conditions apply to all customers placing online flower delivery orders in Harrow and all surrounding postcodes within our delivery area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
